I’m currently supporting‍ ‍Conformity Games, a new game development startup!

Supporting Conformity Games has been a pleasure; I’ve thoroughly enjoyed flexing my skills and experience to support getting Conformity Games on its feet and preparing for its first game reveal.

In Conformity Games, I’ve worn a few hats for roles due to the startup’s need to move fast:

  • Production: Milestone tracking, Budget management, Steam store page creation, Organising playtests, Collecting feedback to synthesise into updates.

  • Marketing: Company announcement, Steam store page optimisation, Steam capsule art iterations, Managing externals on key art and logo, Copywriting.

  • Business Development: Creating pitch decks for publishers, networking, lead generation and opportunity sourcing.

  • Creative/Web: Create and manage company website, Create blog content.

  • Brand: Navigated company identity, Branding iteration and then solidified branding, Copywriting.

  • Social Media: Created social media channels and branded, Growing channels (pre game announcement).

I worked in Coatsink from 2024 until 2026, sadly made redundant (Atari acquisition of Thunderful and Coatsink).

Supporting Coatsink was a great opportunity; I enjoyed the projects and people I worked with!

In Coatsink, my role involved multiple points of publishing (which I enjoyed, as every day was different).

  • Production: 1st year content planning for new IPs, Collecting player feedback and synthesising priority updates and feature implementation, Budget management.

  • Marketing: Go to Marketing planning and execution, Paid Media, branding, Steam events and sales, Steam store page optimisation, Steam capsule art iterations, Key art and logo support, Copywriting.

  • Creators and Influencers: Planning an on day recoded event with 4x major VR influencers, Working with agencies to plan streaming and content events, Creating support documents and C2A points for creators.

  • Community: Managing multiple brand communities across Discord and social channels, Collecting community feedback for game updates and improvement, Creating patch notes.

  • Game Scouting: Reviewing pitch decks, Supporting developers, Playtesting games in various stages (from prototypes, vertical slices, and ready to release builds) and attending Gamescom to gamescout.

  • PR: Point of contact for working with PR agencies, Corporate content and achievements, Drafting upcoming game releases and announcements, Reviewing paid opportunities.

  • User Acquisition: Mobile, Console, PC and VR user acquisition across paid and unpaid methods.

  • Brand: Game branding, R&D branding on unannounced projects.

  • Social Media: Created social media channels, Growing channels, News and updates across Coatsink channels and game channels.

I worked in Build A Rocket Boy from 2021 until 2024, sadly made redundant (Projects delayed).

Supporting Build a Rocket Boy expanded my skillset deeply, and I enjoyed my time across projects.

In Build a Rocket Boy, my primary focus was player experience and safety. I supported other departments during quieter development periods.

  • Marketing: Branding, Copywriting, Event planning Vidcon (2023), Summer Games Fest (2023), Audience research, Campaign support.

  • Production: Collecting player feedback and synthesising priority updates and feature implementation.

  • Player Services: Creating a player support portal, Using Zendesk Ai routing and optimisation of contact solution, Hiring, People management, Live Support planning and operational management.

  • Player Support: People Management, Training, Crisis Management, GDPR ownership and handling, customer contact solutions.

  • Fraud & Billing: Payments in, Payments out, Account verification, Payment verification, Refund and Claimback solutions.

  • Player Safety: Minor accounts, Minor safety, Player safety, Filtered Chat, Banned language, Player Reporting and automated reporting system.

  • UGC Moderation: UGC Moderation tool, Reporting and automod.

  • Community: Managing multiple brand communities across Discord and social channels, Collecting community feedback for game updates and improvement.

  • Social Media: Created social media channels for game IPs, Growing channels, News and updates across Build a Rocket Boy channels.

I worked in Ubisoft 2015-2017

Supporting Ubisoft as a UK Player Support team member.

  • Customer Support: Handling refunds, Returns, and complaints across 40 game titles on mobile, console, PC and VR.

  • Player Support: Answering player queries via phone, email, live chat and social channels across 40 game titles on mobile, console, PC and VR.

  • Game Knowledge: Game lead for multiple titles and worked with dev teams to provide insight on player feedback, wishes, and complaints.